We strive to provide excellent service and quality products to all of our customers. To ensure transparency and build trust with our customers, we have established the following fulfillment policies:
Refund Policy: We want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your purchase, please contact us within 3 days of receiving your order to request a refund. We will issue a refund for the full purchase price (excluding shipping and handling fees) once the returned product has been received and inspected.
Delivery Policy: We offer shipping globally Shipping times may vary depending on your location and shipping method selected. We strive to process all orders within 10 days of receiving payment, and we will provide tracking information once your order has been shipped.
Return Policy: If you receive a defective or damaged product, please contact us within 3 days of receiving your order to request a return. We will issue a return label and once the returned product has been received and inspected, we will either replace the product or issue a refund for the full purchase price (including shipping and handling fees).
Cancellation Policy: You may cancel your subscription or reservation at any time by contacting us. If you cancel before your subscription or reservation has begun, we will issue a full refund. If you cancel after your subscription or reservation has begun, we will issue a prorated refund based on the remaining term of the subscription or reservation.
We believe that these policies are clear, fair, and reasonable. If you have any questions or concerns about our fulfillment policies, please do not hesitate to contact us.